Refund policy

Refund Policy

We want you to love every bottle of Storymaker Mead. If you're not completely satisfied with your order, please contact us within 14 days of receiving it at sales@storymakermead.com.

Damaged or faulty items If your order arrives damaged or faulty, please get in touch within 48 hours of delivery with a photo of the damage. We'll arrange a replacement or full refund at no cost to you.

Change of mind As our meads are perishable food and drink products, we're unable to accept returns for change of mind under UK consumer law exceptions for sealed goods that are not suitable for return due to health protection or hygiene reasons, once unsealed after delivery.

Unopened bottles If you've changed your mind and the bottles remain sealed and in their original condition, please contact us within 14 days of delivery. Return postage costs are the responsibility of the customer. Once we receive and inspect the returned items, we'll issue a refund within 5–10 business days to your original payment method.

Order cancellations Orders can be cancelled before dispatch. As we aim to dispatch orders placed before 12pm the same day, please contact us as soon as possible at sales@storymakermead.com if you need to cancel.

Refund processing Approved refunds will be processed to your original payment method within 5–10 business days.